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Box Connector Planning and Requirements


In order for the Box Connector to work properly, you will need the following:

  • Box Business or higher
  • Box Custom Subdomain
  • Web browser compatible with the core Records Management platform

Box Governance

If your organization is using Box Governance, send a request to Box support to add the "GCM" and "Manage Legal Hold Policies" scopes to both your user and server applications. These are authorizations.

When using Box Governance, a Legal Hold is created called "Gimmal Hold" to manage record declaration. The connector creates the Hold upon the initial record declaration.

System Requirements for on-premise installations

Before you install the Records Management Box Connector on-premise, verify that your system meets or exceeds the following requirements.

Box Connector Server


Memory (MB)







  • Windows Server 2012 or later (x64)

  • Windows Server 2012 R2 or later (x64)

  • Windows Server 2016.NET Framework 4.7.2

  • 200 MB Disk Space for Software

Database Server

  • SQL Server 2016 or greater

  • 100 MB for Box Connector Database

As a security best practice when using the .NET Framework, Gimmal recommends that you enable Transport Layer Security (TLS) 1.2, which provides communications security for client/server applications.

To enable TLS 1.2, you must add the following Windows registry settings to the Records Management Core server(s) and the servers of any Records Management connectors you are using (if applicable), and then reboot your system.

  • HKLM:\SOFTWARE\Microsoft\.NETFramework\v4.0.30319 "SchUseStrongCrypto"= dword:00000001

  • HKLM:\SOFTWARE\Microsoft\.NETFramework\v4.0.30319 "SystemDefaultTlsVersions"= dword:00000001

  • HKLM:\SOFTWARE\Wow6432Node\Microsoft\.NETFramework\v4.0.30319 "SchUseStrongCrypto"= dword:00000001

  • HKLM:\SOFTWARE\Wow6432Node\Microsoft\.NETFramework\v4.0.30319 "SystemDefaultTlsVersions"= dword:00000001

Note that some operating systems require additional steps to enable TLS 1.2. For more information, see Microsoft's TLS documentation To verify that your operating system supports TLS 1.2, read the Support for TLS 1.2 section of Microsoft's documentation.

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