Skip to main content
Skip table of contents

Changing User Password

This article refers to changing a user password for organizations using basic authentication.

Please Note: Many organizations will use a Single Sign On method for authentications which is covered under Technical Specifications, not in this article.

A user must be logged in to change a password. There are two ways a user's password may be changed:

  • A user account can change their own password

  • An administrator changing user passwords

Changing Password from a User Account

Each user has the ability to change their own password. To do so:

  1. Click Admin from the Navigation Menu link to open the Administration page

  2. Click the Change Password link to open the Change Password screen.

  3. Populate the required fields:

    1. Current Password: Enter your current password.

    2. New Password: Enter the desired new password

    3. Confirm New Password: Enter the desired new password again to confirm.

  4. Click the ‘Save’ button to save the new password.


  • The rules for passwords listed at the bottom of the screen are set by your System Administrator.

Changing User Password from a Privileged Account

Users with appropriate security privileges (typically administrators) can change passwords for other users. If an account has the appropriate rights to reset another user's password, the functionality will be displayed as an action button on the User tab.

  1. Navigate to the User tab from the home page screen.

  2. Query and then select the user whose password you would like to change.

  3. Click the ‘Reset Password’ button from the action menu on the home page screen, or view the user and click ‘Reset Password’ button.

  4. On the Reset Password screen enter the require information

    1. New Password: Enter the desired new password

    2. Confirm New Password: Enter the desired new password again to confirm.

  5. Click the 'Update' button.

Administrators have the option to force a new password to be generated. This is typically done to prompt a new user to change their password after they have been first added to the system.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.